This policy applies to bookings made directly with Altitude 93 (via WhatsApp, email or this website). If your quote, confirmation or contract states different terms, those terms prevail, provided we informed you before payment. Bookings made on third-party platforms are governed by that platform’s policy.
01 How to cancel or change your booking
Message us on WhatsApp +57 317 160 7978 or email info@altitude93.com with your name and booking details. The cancellation date is the day we receive your message. Periods are counted in calendar days before the arrival date.
02 Short stays (under 30 nights)
- Up to 14 days before arrival: 100% refund of the amount paid.
- Between 13 and 7 days before: 50% refund of the accommodation cost.
- Less than 7 days before, or no-show: no refund.
- Early departure: unused nights are non-refundable.
- If you accept a non-refundable rate, we will state it clearly in the quote.
03 Mid-term and long-term stays (30 nights or more)
If you cancel before arrival:
- Up to 30 days before: 100% refund of the amount paid.
- Between 29 and 8 days before: we retain 50% of the first month.
- 7 days before or less, or no-show: we retain the first month.
If you want to end your stay early: give us at least 30 days’ written notice. You pay for the stay until those 30 days have passed and we refund anything you paid for later periods. The security deposit is returned as set out in the Terms and conditions.
If you signed a lease agreement, early termination is governed by that agreement and applicable law.
04 Date changes
You can request a date change up to 14 days before arrival, subject to availability. If the new rate is different, the price is adjusted. The first change is free of charge.
05 If we cancel
If, for reasons attributable to us, we cannot provide the booked apartment, you can choose between an equivalent or larger apartment at Altitude 93, if available, or a 100% refund of the amount paid.
06 Force majeure
In duly proven cases of force majeure (for example, natural disasters or government restrictions that prevent travel or lodging), we will review each case and offer you a date change, credit for a future stay or a proportional refund.
07 Right of withdrawal
If you booked remotely and your stay has not started, you may exercise the right of withdrawal within five (5) business days of the booking confirmation, where permitted by law (article 47 of Colombian Law 1480 of 2011). In that case we refund the full amount paid within thirty (30) calendar days.
08 Refunds
Refunds are made to the same payment method you used, within ten (10) business days of approval. The time it takes to show up depends on your bank or payment provider.
This English version is a translation provided for convenience. In case of any discrepancy, the Spanish version prevails.